سياسة الاستبدال والإسترجاع

Return and Exchange Policy: Exchange with GEA Medical Galaxy Store GMA is very easy and convenient and available for 3 days from your receipt of the order. All you have to do: 1- Contact the customer service team and message them on WhatsApp 966537366265 2- Provide them with (order number - replacement model - desired size) to submit a replacement request for you 3- After the product arrives and is inspected and all accessories are confirmed to be present, the replacement order will be shipped directly. Exchange conditions: 1- Exchange is available only once for orders within Saudi Arabia. 2- The customer bears the shipping cost of 54 riyals. 3- If the product is defective, GEA Medical Galaxy Store bears the shipping costs. 4- There is no exchange for international orders. Return Policy: Returns with GEA Medical Galaxy Store GMA are available within 3 days from your receipt of the order. All you have to do: 1- Contact the customer service team and message them on WhatsApp 966537366265 2- Provide them with (order number - reason for return - bank account or IBAN number - bank name - full name of the account holder) to submit a return request for you 3- After the product arrives and is inspected and all accessories are confirmed to be present, the refund will be processed within 5 to 14 working days from receipt. 4- A shipping fee of 27 riyals for delivery and cash on delivery payment fees, and 10 riyals for cash on delivery payment will be deducted. 5- No returns for international orders. 6- No returns for caps, socks, and accessories. 7- No returns during sales and discounts.